• Exchange and Refund Policy

    • Eligibility for Exchange: Items are eligible for exchange within 2 weeks of purchase, provided they are in their original, unused condition. Any signs of damage will render the item ineligible for exchange.

    • Proof of Purchase: A valid proof of purchase, such as a receipt or invoice, is required for all exchange requests.

    • Refunds: Please note that we do not offer refunds on purchased items.

    • Exclusions: Customized or personalized items are not eligible for exchange or refund under any circumstances.

    We appreciate your understanding and cooperation in adhering to these policies.

  • We are committed to ensuring the quality of our jewellery.

    • Complimentary Repairs: We offer a complimentary repair service for issues related to craftsmanship within 2 months of purchase. A valid proof of purchase, such as a receipt or invoice, is required to qualify for this service.

    • Repairs Beyond 2 Months: After the 2-month period, repairs may still be available, but fees will apply depending on the nature and extent of the damage.

    • Exclusions: Damage caused by improper use, mishandling, or external factors may not be eligible for complimentary repair.

  • The responsibility of identifying the correct ring sizes lies with our customers, but we are happy to provide assistance to ease you through the process.

    Customers who have purchased rings from our Engagement & Wedding Collection are eligible for a complimentary ring resizing service within 2 month from the date of purchase.

    We also offer resizing service for jewellery purchased at Obellery. A minimum fee of HKD$250 (for silver ring) and HKD$350 (for 18K gold ring) applies to rings eligible for resizing. In cases where resizing is not feasible, we will evaluate each situation individually and provide an alternative solution.

  • We offer complimentary shipping for orders within Hong Kong and to Macau.

    For international shipping, all of our products will be posted by air mail via Fedex/ DHL/ UPS. We will charge HKD$350 for the postage fee during checkout. You will be provided with a tracking number once your order has been dispatched. Depending on the region and location, the parcels are expected to arrive at their destinations within 7- 10 days.

    Obellery cannot be held responsible for any delays caused by local country postal services or custom checks.

  • • To prevent tangling and scratching, it is recommended to store your jewellery separately in a pouch bag or box when not wearing them.

    • Prior to exercise and doing heavy-lifting work, we suggest you to take off your jewellery first to prevent risk of loss or damage to the items.

    • Avoid contacting your jewellery with chemicals such as chlorine, perfumes, hairspray, body lotions, and cleaners as they can cause dullness to the metal and damage the gemstones especially pearls.

    For Fine Jewellery  

    It is unlikely to tarnish for 18 karat gold jewellery, although the colour may deepen slightly over time. At Obellery, we offer gold polishing cloth for sale to help maintain the shine and luster of your gold jewellery.

    Residue from soap, hand cream, dirt, and finger grease can build up on diamond, causing it to appear dull. To restore its sparkle, gently brush it with warm soapy water using a soft toothbrush. Then rinse the jewellery thoroughly and dry it with a lint-free cloth.

    For Silver and Gold-plating Jewellery

     

    Silver and Gold-plating jewellery may tarnished overtime. To restore their shine, you may use silver polishing cloth to rub it or dip it in a jewellery cleaner for approximately 10 seconds. Afterwards, rinse it off with water and dry it with a lint-free cloth.

    Please keep in mind that gold-plating will naturally wear off overtime and can be re-applied if desired. We offer three options- 18K yellow/ rose/ white gold for plating. Jewellery with pearls or organic gemstones, such as Opal, cannot be plated. The minimum charge for plating varies depending on the size of the item and starts at HKD$480.

     

    Cleaning tips for tarnished gold-plated silver jewellery with pearls:

     

    • Soak a cotton bud with silver cleaner dip and clean the tarnished area, remember to avoid contact with the pearls

    • Rinse the jewellery thoroughly with water and dry it using a lint-free cloth. If the pearls accidentally come into contact with the cleaning liquid, immediately rinse it with water.